Refund and dispute process

Last updated: 8 September 2026

Start with Buyer Protection

Open a case from Buyer Protection for an item that was not received, an invalid code, an item materially different from its description or an unauthorised transaction. Include the order and a clear explanation.

Keep evidence

Keep the listing description, receipt, delivery record, error messages and relevant conversations. Do not publish private codes or payment information in public posts.

Seller response

The seller may respond and offer a working replacement or other appropriate solution. Administrators can review the recorded conversation and order status.

Refund processing

An administrator-marked “refund recorded” status means the refund was separately initiated through Stripe. Bank processing times are outside SwitchGez control.

Your rights

This process does not remove any remedy or consumer right that cannot lawfully be excluded. Outcomes depend on the transaction, seller type, evidence and applicable law.